If you need technical support, visit the Microsoft Support website. If you have any questions regarding support for a product, please contact your Microsoft Account Representative. Go here to learn about Fixed and Modern Lifecycle policies and service packs.
Upon retirement or end of support, there will be no new security updates, non-security updates, free or paid assisted support options or online technical content updates. The following list represents products retiring or reaching the end of support in 2021. Read more about this here.Please go here to search for your product's lifecycle. Work to replace the different functions of Skype for Business has been carried out in the context of the recent MALT project. The video functionality of Skype for Business is replaced by the Zoom service, which is also available on mobile phones, tablets, desktops and laptops. The chat functionality of Skype for Business is replaced by the Mattermost service, which (like CERNphone) is available for mobile phones as well as desktops and laptops. Skype for Business users will be contacted individually concerning the migration to CERNphone, but if you would like to switch today then please follow the migration and installation guide.
A CERN mobile subscription is not necessary to use CERNphone on a mobile phone: CERNphone can be used with private subscriptions – calls are free when connected to Wi-Fi, which is available in all offices at CERN, as well as many other areas. Skype for Business is reaching the end of its support by Microsoft and the current service at CERN relies on old hardware and an obsolete version of Windows.įor telephony services, Skype for Business is replaced by CERNphone, a softphone client available for desktops and laptops running Windows, MacOS or Linux and for Android and Apple mobile phones. The Skype for Business service will be phased out by 30 June 2022.
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